Frequently Asked Questions
Everything you need to know about shopping with Nolae
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your package ships, we will send a tracking number so you can follow its journey in real-time.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days depending on your location. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please visit our returns portal to initiate a request.
Which payment methods do you accept?
Nolae accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at the final step of checkout.
How can I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.